Welcome to the ZealConnect Reconfirmation Integration API. This guide will help you connect your booking system to ZealConnect in minutes.
What is ZealConnect Reconfirmation?#
ZealConnect is an automated hotel booking reconfirmation platform. It works alongside your existing booking system to:Proactively validate hotel reservations before guest arrival
Detect risks — no hotel response, data discrepancies, time-sensitive issues
Return Hotel Confirmation Numbers (HCN) via webhook once confirmed
Alert your operations team via escalation webhooks for manual intervention
Integration Architecture#
Your Booking System
│
│ POST /events (Add / Update Bookings)
▼
ZealConnect Reconfirmation Platform
│
│ Webhook (Confirmation / Escalation)
▼
Your Backend System → Operations / CRM / Support
| Component | Direction | Method |
|---|
| Add Bookings | Outbound → | POST /addBookings |
| Update / Cancel Bookings | Outbound → | POST /updateBooking |
| Confirmation (HCN) Sync | ← Inbound | POST - Webhook |
| Escalation Alerts | ← Inbound | POST - Webhook |
Authentication#
Navigate to the ZealConnect Reconfirmation Portal and sign in with your registered credentials.Locating Your API Credentials#
After signing in, follow these steps:2.
Navigate to the Organization section under the Profile tab to find your Account ID.
3.
Go to the Integration section within the Get Bookings tab to access your API Key settings.
4.
Click Create API Key, copy it, and store it securely.
Quick Start#
Once you have your credentials, make your first request:
Base URL#
| Environment | URL |
|---|
| Production | https://reconfirmation.integrators.zealconnect.com |
Best Practices#
✅ Push bookings in real-time — do not batch or delay
✅ Use unique, stable BookingCode values — never reuse for different bookings
✅ Log all API calls with requestId and traceId for reconciliation
✅ Implement retry logic with exponential backoff for 5xx errors
✅ Respond to webhooks within 10 seconds — process asynchronously
Modified at 2026-03-25 12:49:08
